StageClip Student Support

StageClip Producer - General 13

• How do I find my Producer ID?
• Why don’t you support emojis? Will you in the future?
• I heard that StageClip is working with One Tree Planted. How many clips must be shared to plant one tree?
• What steps have you taken to keep data secure?
• Who do I contact on the day of graduation for technical support?

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StageClip Producer - Onboarding 12

• What happens if I want some extra verbiage on my clip website?
• Can I customize my clip site?
• How do I add district administrators? I want them to assist and help our schools.
• I don’t have a logo or school colors – what will happen?
• Do you have any marketing materials that I can use to promote this to my students and the community?

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StageClip Producer - Event Setup 4

• I forgot to get whitelisting sorted out. Now my students aren’t getting emails. How can I resolve this so my students can participate?
• How do I edit an event I have already added?
• How do I add multiple events at one time?
• How do I add an event?

StageClip Producer - Participants 13

• Can I move a participant from one event to another?
• I do not want any selfie videos collected. Can I just collect photos and messages?
• Can I add an extra participant to an event after other participants have been invited?
• What is the maximum file size of a photo of video a student can upload?
• How do I set the selfie video duration that my participants can upload content?

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StageClip Producer - Emails 6

• Sending participants emails from your own domain
• I do not want to send automated emails for students to download recognition clips. We will do this directly. How do I do this?
• The event dates and times for some of our schools has changed. What happens to the student emails?
• Can I create and send my own email?
• I want to change the wording of the email templates. How do I do this?

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StageClip Producer - Reviewing Submitted Content 7

• How do I review participants’ uploads?
• Can I rotate a photo/video that a participant uploaded?
• Can I upload content even after the upload deadline?
• I do not have time to review content – can I accept all content at once?
• Can I upload content on behalf of a participant?

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StageClip Producer - Student Name Recording 12

• Can the client choose a French-Canadian accent?
• Can the graduate apply a Hispanic accent to their name on their upload page?
• Who decides the AI voice that goes on each graduate?
• Can I use two AI voices in the same ceremony to give variety? And can I vary it between ceremonies?
• If a student doesn’t like the way their name is pronounced using Audio AI, how can they get that changed?

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StageClip Producer - Ceremony and Clip Templates 27

• How do I change the order of my speeches?
• How long will my clips and ceremony take to generate?
• Will assets be usable across all events? (Common speeches, National anthem, etc.) or do they need to be uploaded every time?
• Can I have my own music?
• If we submit preroll, do we provide our own music, or do you overlay copyright free soundtrack?

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StageClip Producer - Event Publishing and Viewing 10

• What is the file size of an individual recognition clip?
• When is the last time I can publish my ceremony so it makes the broadcast time.
• Can I send an email from the system to let people know the ceremony is delayed?
• Our ceremony has just Premiered and I realise there’s a wrong speech in there. How can I take this down and change my future ceremonies which have the same issue?
• What is an SRT file?

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