What happens if you want to change an aspect of your ceremony?
This is not a problem and we will reprocess your change requests, where possible.  There may be charges depending on what package you have.  See options here. 

How does reprocessing work?
Whether there is one change or 100 changes, the time required to reproduce a ceremony are the same.  A ceremony takes typically 2-3 hours to be produced from start to finish and involves technical processing such as encoding, transcoding, downloading and uploading videos in the cloud. It’s a resource-intensive and expensive exercise.  

What are the next steps to get my changes done?
Use this 'Changes Document',

When will I get my reprocessed ceremony?
Typically, it takes 24 hours for your ceremony to be reprocessed but can take slightly longer in peak seasons.  We will let you know when the changes have been completed.    

WHAT CHANGES CAN BE MADE? 

Speeches – wrong order
If your would like to change the order of your speeches as they were not in the order you specified, or something is missed we will change this for you free of charge.

Speeches – additional requests
If you would like to change the order of your speeches from the original or add/remove/change elements then we are happy to accommodate you. There is a $150 reprocessing charge where it is not included in your package.

Selfie videos in/out of the ceremony
If you requested selfie videos in or out of your ceremony and we produced it the wrong way round, we’ll take care of this free of charge. 

Selfie video – one-off removal
If you find, despite your moderation, that you now need to remove a selfie video(s) this can be accommodated.  This requires a full ceremony reprocess and new clips creation - there is a $400 reprocessing charge where it is not included in your package.

Pronunciation - changes
If there are wrong pronunciations as the result of student information not being in the MarchingOrder system at the time of recording, we can accommodate these changes. This requires a full ceremony reprocess and new clips creation - there is a $400 reprocessing charge where it is not included in your package.

Slide changes – spelling, punctuation, photos
If you missed a correction after your slide preview opportunity, MarchingOrder can create updated slides for you. This requires a full ceremony reprocess and new clips creation - there is a $400 reprocessing charge where it is not included in your package.

Participant - removal/additions/changes
If you need to remove or add participants now that the final deadline has passed we can accommodate this request.  This requires a full ceremony reprocess and new clips creation - there is a $400 reprocessing charge where it is not included in your package.