General 

 

How do I reset my password? 

You can reset your password by clicking the ‘Reset Password?’ link on the login page. 

How do I find my Producer ID? 

You can find your Producer ID by visiting your Profile page.  

 

When do I have to have everything done by?  What are my deadlines? 

We have a recommended deadline of having your event completed and published 5 days prior to your event. The absolute latest you can publish your event is 48 hours prior to the event time, after which point your event will be locked. 

How long will I have access to Producer after my events have finished to view my statistics? 

You will have continued access unless you say you want to be removed. 

What is the difference between the StageClip Selfie video in the ceremony and the individual recognition clips given to students? 

The selfie video is one out of three things your students can submit to be included in the virtual ceremony. Whatever they submit will be included in both the ceremony and the recognition clips. You do, however, have a choice of not including the selfie videos in your ceremony. There is a toggle to turn these on or off when you create your ceremony. 

I have a student who wants their clip taken down off your website.  How do I do that? 

Please submit a ticket to our support team and we will remove the clip for you. 

Where will my clips be hosted and how long will they be available for? 

The clips will be hosted on your StageClip website for 13 months. 

I want my clips taken down before 13 months, how does this work? 

Please raise a helpdesk ticket and we will talk through your options with you. 

I want to leave my clips up for longer than 13 months, can I extend?  Is there a cost? 

Please raise a helpdesk ticket and we will talk through your options with you. 

Who do I contact on the day of graduation for technical support? 

You can raise a ticket or call our helpdesk number as usual and someone will support you. 

What steps have you taken to keep data secure? 

We have strict data security standards in place to meet GDPR requirements. If you need         further information please get in contact with us and we will be happy to provide extra         documentation. 

How many clips must be shared to plant one tree? 

20 unique clips shared = 1 tree planted. 

Why don’t you support emojis?  Will you in the future? 

We have made extensive changes to the way our ceremonies and clips are generated to increase the quality and viewing experience. Unfortunately, part of this change has meant that we do not support emojis for the time being. We are working on supporting them again soon. 

 

Onboarding 

 

How do I change my logo/brand colours/hashtag? 

You can change your branding by going to your Profile and clicking on the three dots next to your institution card.  

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My school has three colours but can only reference two.  Is there an option to add more? 

Unfortunately, we only support two colours at this time. 

I am a school district. How do I add an institution group? 

When you login for the first time, you will automatically be guided to create an institution group. You will first input basic information about your district and then you can add an institution one at a time.  

How do I invite a member of team to the StageClip Producer? 

You can invite a member of your team to help manage your Institution on Producer during the onboarding process. It is the final step as you are creating your Institution. You can also invite a user by going to your Profile and clicking on the three dots next to your institution card. 

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I only want someone to moderate content and not have full access to making ceremonies etc. How do I do that? 

Unfortunately, you don’t have the ability to limit users’ permissions, so please only invite members of your team you would be comfortable having access to the full Producer platform. 

How can I find the URL to my clip site and check that it looks ok? 

There is a button on the top-right of the Events page that takes you to your clip site. 

We have two hashtags; how can I display both? 

You can type them both into the hashtag field on your Institution’s branding page, but they cannot be separated by spaces. We suggest using one primary hashtag to narrow the conversation about your event to one singular point to drive engagement. 

Do you have any marketing materials that I can use to promote this to my students and the community? 

Yes – you can find our marketing pack here: https://stageclip.freshdesk.com/support/solutions/folders/33000212581 

I don’t have a logo or school colors – what will happen? 

A logo and colors are required fields when creating your institution. If you don’t have an official logo, you will need to create one and pick colors you are happy with using in order to proceed with the onboarding process. 

How do I add district administrators? I want them to assist and help our schools. 

You can invite a member of your team to help manage your Institution on Producer during the onboarding process. It is the final step as you are creating your Institution. You can also invite a user by going to your Profile and clicking on the three dots next to your institution card. 

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The dates and times for some of our schools has changed.  What happens to the student emails? 

If you change a date or time of your event, all previous emails will show the old information, but future emails will have the correct information. If you have a late date or time change that occurs after all emails have been sent 

Can I customize my clip site? 

Your brand logo, colours, hashtag will be used to personalise your clip site. 

What happens if I want some extra verbiage on my clip website? 

Unfortunately, there is no provision to do this in Producer. However, if there is an urgent message you would like displayed to students please raise a support ticket and we will do our best to make that change for you.   

 

Events – Setup 

 

How do I add an event? 

On your dashboard, there is an ‘Create Event’ button. Click this to start the process. 

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How do I add multiple events at one time? 

Towards the end of setting up your first event, you’ll see a ‘Add Another’ checkbox that allows you to copy event info from the event you have just set up to a new event. Participant information will not be copied across. 

 

How do I edit an event I have already added? 

From your list of events, click on the ‘three-dot’ symbol next to the event you want to edit and then click ‘Edit.’ 

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Events – Participants 

 

How do I upload participants to my event? 

From the event page, click on the ‘Students’ tab and then click ‘Invite students’. You will be walked through how to perform the upload. A CSV template will be provided (you can open this in Microsoft Excel) which you can use to easily structure your participant data. 

 

 

How do I rearrange my participants? 

Once the initial upload has happened, the easiest way to rearrange is to click the ‘Export’ button on the event page. This will provide you with another CSV file you can use to rearrange the order in which you would like your participants to be. After you have finished, use the ‘Import’ button on the events page to upload the document. 

 

For minor re-ordering you can move individuals in the platform by dragging and dropping them in to the right locations from within the Event view. 

How do I configure what emails my participants receive? 

This can be configured as you’re setting up each event. After the event is created you can alter the settings for emails on the ‘Emails’ tab of the event page and toggling ‘Active’ or ‘Inactive’ next to each email. 

If a student is in multiple ceremonies, do they get two clips? What if they want to use the same content and not receive two emails? 

The ceremony title is in the email that students receive so they know what event they are uploading to. A student who is in two events will receive two emails and two clips. 

What if a student does not upload content?  Are they still in the ceremony? Do they get a clip? 

If a student does not upload content, they will still be included in the ceremony and receive a clip. 

How do I set the duration that my participants can upload content? 

Your students have a 10-second limit on the selfie video they can submit for the ceremony. 

Can I add an extra participant to an event after other participants have been invited? 

Yes, you can. Click the ‘Add Student’ button on the ‘Students’ tab of your event and you’ll be asked to add the information for that student. An invite will be sent to that student within 5 minutes of being added. 

do not want any selfie videos collected. Can I just collect photos and messages? 

Unfortunately, you cannot limit what students upload, but you can choose whether to include the selfie videos in the ceremony or remove them. There is a toggle to turn this on or off in the ceremony template builder. 

Can I move a participant from one event to another? 

Yes, you can. The easiest way is to delete the participant in the event you want to move them from and add them to the event you want to add them to. You can then move the participant within the new ceremony to their correct order. 

If the participant had already uploaded content in the previous ceremony, you can move this content as well. Before you delete the participant from the event you want to remove them from, click on the participant name, download the content and then reupload this content on behalf of the participant in to the new event. 

 

 

Events – Student Name Recording 

 

When’s the last date a name will be professionally recorded by MarchingOrder  

All names to be recorded need to be in the Producer 17 days before the event to guarantee name recording. You are free to record the name yourself after that deadline has passed. 

 

Can we do the readings of the graduates’ names ourselves?  If so, can you direct me to how it is done. 

Yes, you can. In the Review Participant window, you will see a microphone symbol. Click on this to begin recording, record the name and then click again to end recording. You can see our recording tips here: https://stageclip.freshdesk.com/support/solutions/articles/33000261164-tips-for-self-recording-name-readings  

My district has selected self-recording, but I want professional recording for my school. How can I get that – we’ve paid for it. 

Please submit a ticket to our helpdesk and we will help you discuss your options. 

Can you offer any advice on recording my own name recordings? 

How do I determine what is recorded using Audio AI along with the student name? If I want honors or degree titles, for example? 

On Event creation you can select to read out the student name plus either or both subtitles.  

Are admins able to edit the phonetics of a student name submission? (In reference to if a student adds names that are different or inappropriate) 

Yes, you as an Institution Admin can edit phonetics or record a name themselves in the Participant Review window. 

I used a third-party provider for my name recordings. How do I upload those to Producer? 

If you are using a third-party provider for name recordings, please submit a support ticket and we’ll organise importing those in to Producer for you. 

If a student doesn’t like the way their name is pronounced using Audio AI, how can they get that changed? 

If they do not think their Audio AI recording is correct, there is a link on their content upload page that will allow them to enter phonetics of their name to get a recording that sounds correct to them. This will then be submitted for review to the Institution admin.  

Can use two AI voices in the same ceremony to give variety? And can I vary it between ceremonies? 

The client chooses a selection of voices used across all events e.g. American and Hispanic. Students then choose out of that selection on the upload page. This means the student has control over what accent their name is read in, but the client has ultimate control over that selection. 

Who decides the AI voice that goes on each graduate? 

The client chooses a selection of voices used across all events e.g. American and Hispanic. Students then choose out of that selection on the upload page. This means the student has control over what accent their name is read in, but the client has ultimate control over that selection. 

 

Can the graduate apply a Hispanic accent to their name on their upload page? 

Yes – if the client has chosen that accent to be presented to the student (see question above). 

Can the client choose a French-Canadian accent? 

YesThe client chooses a selection of voices used across all events e.g. American and Hispanic. Students then choose out of that selection on the upload page. This means the student has control over what accent their name is read in, but the client has ultimate control over that selection. 

 

 

Events – Emails 

 

Can I create and send my own email? 

Unfortunately, you will not be able to create your own emails at this time in Producer. If you would like to send emails to students, we suggest you do this through your institution email service. 

I do not want to send automated emails for students to download recognition clips.  We will do this directly.  How do I do this? 

You can make any email inactive by clicking the toggle in the Emails tab of your event next to the email you want to deactivate. The recognition clip notification email is the final email on the list.