StageClip Support

FAQ 0

Getting Started 1

• Full File Guidelines & Specifications for Herff Jones Clients

Frequently Asked Questions 8

• Virtual Ceremonies - How do I upload content for my clip?
• Virtual Ceremonies - What video do I upload?
• How Do I Find My Clip?
• When Will My Clip Be Ready?
• How Do I Download My Clip on iPhone or iPad?

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FAQ 9

• I can't find my Snapchat lens, how do I find it?
• How do I upload my content?
• What video do I upload?
• Can I upload a photo and message?
• Do I have to submit a video/photo/message?

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1. Getting Started - Virtual Ceremonies 9

• Punchlist - StageClip
• Punchlist for institutions working with Herff Jones and MarchingOrder
• File Guidelines and Specifications
• File Guidelines and Specifications for institutions working with Herff Jones
• STEP 1: Whitelisting & Email communications set-up

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2. Create the perfect experience - Branding, Marketing and video clip template creation 5

• Institution Logo and Branding
• Individual Recognition Clips - file types and naming standards
• Ceremony Videos - file types, copyright and naming standards
• Marketing Toolkit - Best practices for great content!
• Participant slides

3. Promote for success! Your Marketing Toolkit 3

• Graduation: Communication language to participants
• Draft - Press Release for Universities/Colleges to use
• Draft - Press release for Institutions using Snapchat and StageClip

4. Closed Captioning, Name Recordings, Content Moderation, Live Chat & Music 6

• Closed Captioning Options
• Name Recordings - Self recording specs and professional options
• Student content review and moderation via the Client Portal
• About YouTube Premieres - What happens before, during and after?
• Live Chat - full details

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5. Ceremony Preview and changes 3

• Ceremony Preview and how to make changes
• What Changes can be made to my ceremony? What does it cost?
• How to Download the full ceremony

6. Other Information 14

• What is a Celebration Website?
• What is an individual recognition clip?
• What is a Virtual Celebration Ceremony?
• Snapchat Augmented Reality Lenses - How they work with examples
• GDPR and Data Privacy

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