How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Frequently Asked Questions
Virtual Ceremonies - How do I upload content for my clip?
Virtual Ceremonies - What video do I upload?
How Do I Find My Clip?
When Will My Clip Be Ready?
How Do I Download My Clip on iPhone or iPad?
See all 7 articles
Virtual Ceremonies - FAQ's for participants
I can't find my Snapchat lens, how do I find it?
How do I upload my content?
What video do I upload?
Can I upload a photo and message?
Do I have to submit a video/photo/message?
See all 9 articles
Client Administrators Resources
1. Getting Started - Virtual Ceremonies
Punchlist - StageClip
Punchlist for institutions working with Herff Jones and MarchingOrder
STEP 1: Whitelisting & Email communications set-up
STEP 2: Participants Lists and Specifications
STEP 3: Your StageClip shared folder
See all 7 articles
2. Create the perfect experience - Branding, Marketing and video clip template creation
Institution Logo and Branding
Individual Recognition Clips - file types and naming standards
Speech Videos - file types, copyright and naming standards
Marketing Toolkit - Best practices for great content!
3. Promote for success! Your Marketing Toolkit
Graduation: Communication language to participants
Draft - Press Release for Universities/Colleges to use
Draft - Press release for Institutions using Snapchat and StageClip
4. Closed Captioning, Name Recordings, Content Moderation, Live Chat & Music
Closed Captioning Options
Name Recordings - Self recording specs and professional options
Student content review and moderation
About YouTube Premieres - What happens before, during and after?
Live Chat - full details
See all 6 articles
5. Ceremony Preview and changes
Ceremony Preview and how to make changes
What Changes can be made to my ceremony? What does it cost?
How to Download the full ceremony
6. Other Information
Snapchat Augmented Reality Lenses - How they work with examples
GDPR and Data Privacy
Financial Documents - W8-BEN-E
Sending participant communications from your own domain
Help Desk Software