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Knowledge base
General
FAQ
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Getting Started
1
Full File Guidelines & Specifications for Herff Jones Clients
Frequently Asked Questions
8
Virtual Ceremonies - How do I upload content for my clip?
Virtual Ceremonies - What video do I upload?
How Do I Find My Clip?
When Will My Clip Be Ready?
How Do I Download My Clip on iPhone or iPad?
See all 8 articles
Virtual Ceremonies - FAQ's for participants
FAQ
9
I can't find my Snapchat lens, how do I find it?
How do I upload my content?
What video do I upload?
Can I upload a photo and message?
Do I have to submit a video/photo/message?
See all 9 articles
Client Administrators Resources
1. Getting Started - Virtual Ceremonies
9
Punchlist - StageClip
Punchlist for institutions working with Herff Jones and MarchingOrder
File Guidelines and Specifications
File Guidelines and Specifications for institutions working with Herff Jones
STEP 1: Whitelisting & Email communications set-up
See all 9 articles
2. Create the perfect experience - Branding, Marketing and video clip template creation
5
Institution Logo and Branding
Individual Recognition Clips - file types and naming standards
Ceremony Videos - file types, copyright and naming standards
Marketing Toolkit - Best practices for great content!
Participant slides
3. Promote for success! Your Marketing Toolkit
3
Graduation: Communication language to participants
Draft - Press Release for Universities/Colleges to use
Draft - Press release for Institutions using Snapchat and StageClip
4. Closed Captioning, Name Recordings, Content Moderation, Live Chat & Music
6
Closed Captioning Options
Name Recordings - Self recording specs and professional options
Student content review and moderation via the Client Portal
About YouTube Premieres - What happens before, during and after?
Live Chat - full details
See all 6 articles
5. Ceremony Preview and changes
3
Ceremony Preview and how to make changes
What Changes can be made to my ceremony? What does it cost?
How to Download the full ceremony
6. Other Information
14
What is a Celebration Website?
What is an individual recognition clip?
What is a Virtual Celebration Ceremony?
Snapchat Augmented Reality Lenses - How they work with examples
GDPR and Data Privacy
See all 14 articles